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4,0
7 recensioni
Chiedi ai clienti di scrivere una recensione
Questa azienda invita i propri clienti a scrivere recensioni - sia positive che negative
Ha risposto al 100% delle recensioni negative ricevute
Solitamente risponde entro 24 ore
Come questa azienda usa Trustpilot
Scopri come vengono raccolte, valutate e moderate le loro recensioni e valutazioni.
Risposta di Airporttransferportal
Hi George,
Thank you for taking the time to share this. We're glad your driver got you there safely and comfortably — safe, reliable driving is exactly what we expect from every verified operator on Airport Transfer Portal.
We'd love to have you back next time you travel.
Safe travels,
The Airport Transfer Portal Team
Very professional and responsive. Great experience so far. Thank you
Risposta di Airporttransferportal
Hi Selma,
Thank you so much for the kind words. Being professional and responsive is exactly what we aim for, and it means a lot to hear it reflected in your experience.
We look forward to taking care of your next transfer.
Warm regards,
The Airport Transfer Portal Team
Fast connection and communication.
Driver was great and he helped us alot. The name of driver was Mr. Devin.
Risposta di Airporttransferportal
Hi Jelena,
Thank you for the wonderful review. We're so glad the booking was quick and the communication smooth — and it's great to hear Devin took such good care of you. We'll be sure to pass your kind words along to him.
We look forward to welcoming you back on your next trip.
Warm regards,
The Airport Transfer Portal Team
Ethics, customer respect, and professionalism are not part of this company’s values.
I have been travelling for over 20 years, and I must say I have never had such a disappointing experience.
The service provided did not correspond to what was originally booked and paid for. The company even acknowledged that the initially expected service had not been delivered. An alternative solution was then proposed, but this was also not properly respected nor fully implemented.
Furthermore, the “meet and greet” service was not provided as advertised. The elements highlighted at the time of booking (such as a meet-and-greet with a sign, on-site assistance, Wi-Fi connection, etc.) did NOT EXIST in reality.
In addition, extra parking fees were requested on site by the driver, which had not been clearly communicated at the time of booking and is not acceptable in the context of a prepaid service.
The customer service blocks you when you file a complaint, something I have never experienced with any other company. Communication has therefore been very disappointing, as I was unable to continue the discussion after being blocked, despite having remained calm and polite throughout the process.
Legal proceedings are currently underway in Belgium as well as in Saudi Arabia, initiated by my lawyer. I will not allow this company to continue causing harm to other customers. If applicable, I remain open to any discussion regarding a collective complaint, in coordination with my lawyer.
Overall, the experience is far below expected customer service standards, and I do not recommend this company.
Risposta di Airporttransferportal
Hi ,
We have provided service as promised, but we have received a full refund request for a completed service. We have been treated for to be given 1 star, we were expecting this.
Its ok, at least we know where it is coming from.
Thank you
Have a nice day
Kommunikation per E-Mail lief einwandfrei, Handynummer des Fahrers wurde einen Tag vorher noch übermittelt. Fahrer war sogar schon vor der vereinbarten Zeit da, es wäre eventuell hilfreich gewesen, wenn auch er meine Handynummer gehabt hätte. Fahrer sehr hilfsbereit, Fahrzeug neu und sehr sauber, Fahrt ruhig, sicher und direkt an den Eingang zum Abflugsterminal. Festpreis mit Kreditkarte vorab bezahlt.
Risposta di Airporttransferportal
Sehr geehrter Herr Folda,
vielen Dank für Ihre ausführliche Rückmeldung und dass Sie sich für
Airport Transfer Portal entschieden haben. Es freut uns sehr zu hören,
dass der Fahrer pünktlich war, das Fahrzeug sauber und neu, und die
Fahrt direkt zum Terminaleingang reibungslos verlief.
Zu Ihrer Anmerkung, dass der Fahrer auch Ihre Mobilnummer hätte haben
können: das ist eine bewusste Entscheidung von uns. Aus Gründen des
Datenschutzes (DSGVO) geben wir die Kommunikation nur einseitig frei
— Sie als Fahrgast haben jederzeit direkten Kontakt zum Fahrer, der
Fahrer erhält jedoch keine Mobilnummer der Fahrgäste. So vermeiden
wir unerwünschte Anrufe, Marketing-Kontakte oder Druck zur
Umbuchung von Fahrerseite.
Sollte ein Fahrer einen Fahrgast doch einmal erreichen müssen (z. B.
bei Flugverspätung oder Treffpunktklärung), übernimmt das unser
Dispatch-Team über Flight-Tracking und direkt via SMS/WhatsApp —
Fahrgäste werden also nie spontan vom Fahrer angerufen.
Ihr Lob werden wir gerne an das Supplier-Team weitergeben. Wir
wünschen Ihnen weiterhin gute Reisen.
Mit freundlichen Grüßen,
Airport Transfer Portal Team
Driver was responsive and communicative about arrival and meeting point, very professional, and the car was was very clean and comfortable.
Risposta di Airporttransferportal
Thank you for your kind review. We are happy to hear that your driver was responsive, professional, and that the vehicle was clean and comfortable. We look forward to serving you again on your next trip.
The driver was already there when we arrived. The journey was smooth and fast. The car was brand new, very clean, and smelled great.
100% recommended and well worth it!
Risposta di Airporttransferportal
Thank you, Gemma. We are very glad to hear that your driver was waiting on arrival and that the journey was smooth, comfortable, and worth it. We truly appreciate your recommendation.
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