PROFILO - Emma Brimicombe

Recensioni (2)

Stylistpick

Great service but defective products

The website and customer service are excellent as is the range of choice, however the products I have purchased have, in the most part, been defective. Poor quality or craftsmanship. That said, if you get a pair of shoes for £15 in thd sale then you get what you pay for.

oakfurnituresolutions.co.uk

poor customer service

The item I ordered was delivered quickly, packaged well and of a fairly good quality. Some of the joins were a little substandard but only when really scrutinized. The mirror on the cabinet door had a small scratch on and this is where the problem starts. I sent an email straight away to the company but had no response. I have emailed a couple of times since and received only an automated response. The customer service is terrible and due to this I would never order from this company again. Mine was a minor flaw and I can live with it but would never risk having to deal with them for a major problem.

lunedì 2 aprile 2012

Risposta da Contempory Oak Furniture

Dear Emma Brimicombe,
Many thanks for your feedback and please accept my sincerest apologies for the problems you have experienced with your order.

I am sorry that your bathroom cabinet arrived with damage to it. Please also accept my apologies for the lack of response to your emails and I am sorry that you have only received automated emails so far. We do aim to respond within 24 hours and I can only think that your emails have been missed in error.

I have spoken with our damages department and we can arrange to start the process of issuing you with a replacement. We would need you to email photos in, if possible to our sales email and we will keep a look out for it. This will help us to liaise with our supplier and ascertain if the damage was caused in transit or during manufacture.

Once again, please accept my apologies for the lack of response to your emails and I can assure you these are not the service levels we aim to achieve, or indeed usually offer.

Kind Regards,
Robin Hunt,
Managing Director.

PROFILO - Emma Brimicombe

Immagine profilo di Emma Brimicombe
Emma Brimicombe
Recensore
1975
Plymouth, Regno Unito

info utente