Great price for my snow boots which were ordered on Sunday and delivered on Tuesday. The automated email notification system went mad and sent 24 notifications however I was sent an email explanation and apology. Can’t fault Fox’s customer service. Well done!
Ordered four items of clothing in the sale on Friday evening and they were dispatched over the weekend and delivered on Monday. Sorry to read about all the problems people have had with deliveries and returns but in the interest of balance wanted to record the fact that the service I received was faultless.
Good price and they stocked the part I needed but felt the delivery was slow. Ordered Friday evening, paid for first class delivery but didn't receive the part until the following Wednesday due to it not being shipped until late on Tuesday. (By contrast, two other orders placed with online retailers over the same weekend were delivered on Monday and Tuesday).
Having said that, I was kept up to date on the progress of the order by email so otherwise the service was good.
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