Remove The Background recensioni

Remove The Background recensioni

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8.0
Da 0 - 10
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Circa

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Good, until they get used to your custom.

I've been using this company since last year September. I've found them to be fast in delivering completed images and they do a very neat job.

However, recently there was a mistake in my completed image and i dismissed it and stated the reason. I waited a few days and then emailed the UK support team to find out how many more days it would take to rectify the issue. I did not get a response. I have happened to just log into my account at RTB (to find an alternative way to communicate with them) and found out it has been completed... Why didn't I get a notification that it had finally been complete? Why didn't I get response to the email sent?

It's a shame because I had nothing but praises for this company, but I feel now that my custom has become somewhat a bother to these people, even though I AM PAYING for my pictures to be edited. Yes, sometimes I send pictures one at a time days apart, sorry if this is irritating to you RTB, but I design and create my different variations weeks-months apart, I am unable to send images in bulk.

I'll look for a similar company to do my images from now on, I don't want to be a bother.
Remove The Background Inc

Risposta da Remove The Background Inc

Thank you for your email and your review on Trustpilot. I'm sorry that you didn't receive the notification mail letting you know your rejected image was completed.

We deliver all rejected images within 3 hours and the system sends an automated notification email when the image is ready for download. According to our system, the email was sent to you on 25th March at 6:23am. I can only apologise if this did not reach you.

It's really important to us that the rejection process is as smooth and easy for our customers as possible. We take pride in the fact that have built a system which enables us to rectify issues quickly and reliably if things go wrong. Clearly this has not been your experience on this occasion and I am truly sorry for this.

You sent your email to customer support at 17:13 on Friday, after our customer service team had finished for the weekend. I am replying to you now (Sunday) because I received a notification email about your 3 star review on Trustpilot. Normally, you would receive an answer to your email on Monday morning when the customer service team arrive in the office. I'm sorry that you felt ignored on this occasion.

I would like to emphasise that we very much value your custom and you not receiving a notification mail or reply to your support request is in no way a sign that we're somehow not interested in you as a customer now that you're on board, or that there's any issue with you uploading images ether in small quantities or only once in a while.

Remove The Background is a pay as you go service with no minimum order threshold and we provide the same service level to all of our customers. We have invested a lot of funds and hours of development in creating a system which is accessible to all companies and individuals selling online, regardless of size, revenue or technical knowledge. Key to this of course, is automating a lot of the communication and making sure that the system just works - so that you can get the job done with the minimum of effort. Clearly on this occasion, something has gone wrong and again, we're very sorry for this.

I have credited your account with 20 free images by way of compensation. I very much hope you will continue to use our service for your image editing in the future.

Best regards,
Catherine McDonald
Remove The Background UK
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You guys are AWESOME!!

This is the second time I've used Remove the Background and I can't speak highly enough of them. They are truly awesome! I sent 4 images this time and requested they be completed within 24 hours (paying the extra for that service). They were returned to me in perfect condition within about 6-7 hours ... not 24 hours as I expected. This was on a Saturday too. I can't recommend them enough. They are great!
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Activation link didnt even work.

Not sure what the activation link was but seemed like it was trying to download something to my pc rather than open a browser page.

Not a good start and will avoid now.
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Easy to use, and perfect results

That's it :-) 30 pictures in no time ...
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Fantastic Service, Great Price

Remove the background are fantastic at what they do. We are so very pleased with the work they have done for us so far. Very helpful and fast support. Will always use them for my background removal.

Five Stars.
Many thanks
www.superstoraus.,co.uk
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remove the background, remove the hassle

Hassle free service and looks brilliant
highly recommend these guys and girls
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saved time and money / was fun to work with

We saved a lot of time and money using Remove The Background (RTB). For us as non-techies operating a website with many pictures (we sell roses through the internet) the offer is just perfect.

At the time I wrote this review RTB was still a startup so there were some miner bumps occasionally. But I had a personal response to any of my emails within hours and everything was resolved to my entire satisfaction.

In short: I can fully recommend RTM. They do a great job and they are fun to work with.

Good luck!
Viviana & Philippe
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Good customer service, personal contact.

I sent an extremely difficult photo to have the background removed. This was one I had already knocked myself out on in Photoshop, with very middling results (note: I am a PS newbie). I was told the photos would be ready in 24 hours. When they weren't, I received an email letting me know the photos would be late, although the sender wasn't sure why (I was--it was a hellish job). Although the fees were very low, I was refunded my money anyway. The photo turned out about as well as I had been able to achieve on my own, but I was still impressed with the customer service and will use them again.
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Quick, professional, courteous, outstanding work.

I was looking for a background removal company online, and found Remove the Background. What an awesome find! There rates are very reasonable, and their service is excellent. I had problems uploading photos, and they immediately helped me to get them uploaded. I did try another background removal company before trying Remove the Background, however, their price was 4 times higher!
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Perfect!

I WOULD RECOMMEND THIS COMPANY TO ANYONE! GREAT JOB GUYS!
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Great quick service

Very quick turnover and the work done is flawless.
Very happy customer.
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Very good

I use the company regularly and the result is always top notch.

4 stars because the website as a tool has the potential to be even better.
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Super service and very accurate work

I have used "Remove the Background" several times now, and everytime I am very satisfied with their work and would love to recommend their service wo anyone needing a service for optimizing product pictures.. And I have already done so via twitter.... Keep up the good work guys :0)
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Super service and quality.

Its value for money in every way. Very fast delivery and also cheap.
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Great service - fast turnaround

So glad I found Remove the Background. I've been doing this myself with very limited success, while investing way too much time. This is a nobrainer if you need this type of service done --- use them!
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The best cut of partner you can get

Remove the company has been our cut off partner for a while now. And I couldnt be more satisfied. They are beyond their competiters in any ways. Fast and staple delivery. Quality in top every time. They saved us a lot of time and not at least money because of their very attractive price range. They even work on a API extension that will help us even more and save us time.
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Very good service and quick return of images

I would recommend this service for anybody who want quick turn a round of edited photos - just what I wanted - in my busy workload.
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Fast, reliable, accurate job well done!

We have found this company to live up to their promises with speedy and reliable service.
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Best service

I like your service after I tried one free. It is fast and professional service which help me a lot. Keep it up!
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Awesome. So glad I discovered them when surfing!

So awesome!

www.removethebackground.com Support

24 Hour Delivery

We work around the clock to ensure fast delivery

Competitive Pricing

Remove The Background has the lowest prices on the market. Tell us what you want and get an instant price quote.

Easy To Use

Upload and download images with our easy to use interface.

Developer API

Let us become part of your workflow with a simple but powerful developer API.

About Remove The Background

Remove The Background™ is the leading background removal service for e-tailers, bloggers, designers, photographers, and webmasters. We work around the clock to ensure you get perfect product images for your site. It takes only moments to specify your desired results, and we deliver a price quote instantly. Remove The Background™ will help you increase conversions and free up time for other projects.

Visita Remove The Background

Contact us

Telefono (415) 523-7738
Sede 524 Union Street #266
CA 94133 Remove The Background Inc
Stati Uniti

Categoria

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Get Three Images For Free

Increase your sales with professional product images. We work 24/7 and guarantee next day delivery. Prices start as low as $0.95 per pack shot.

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