Rebtel recensioni

Rebtel recensioni

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STOLE MY MINUTES!! - TERRIBLE CUSTOMER SERVICE

STAY AWAY FROM REBTEL!! TERRIBLE CUSTOMER SERVICE. My story is below:
_____________
I (used to) buy between 2400 - 3000 minutes per month from Rebtel. So to say that I'm a loyal customer is an understatement. I typically buy the MaxSaver deals.

This month Rebtel randomly locked my account. I contacted them right away and they did not respond for 3 days. The MaxSaver deals only last for 14 days. Hence I was unable to use my minutes for those 3 days (roughly 22% of the time given). I have ALWAYS exhausted the minutes in my MaxSaver deals. So this month I lost 285 minutes because they shut off my account. Rebtel refused to extend the deal but instead gave me 20 minutes as "compensation" for my inconvenience. I have an international startup and it was disrupted because of Rebtel. AND their solution: 20 minutes.

I contacted customer service and their response was:
_____________
Thanks for contacting us!

i totally understand your request but as stated before its not possible for me to extend the period of your deal since the deal no longer shows on your account.

Every deal that expire, disappear totally from the users account.

Best Regards,

Martial
Customer Team
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Rebtel SHUT DOWN MY ACCOUNT for no reason so I wasn't able to use my minutes and then refused to either extend the deal for the 3 days they made the mistake, nor would they give me my minutes back. I have given that company thousands and this is the response that I receive?

STAY AWAY FROM ANY COMPANY WHO RESPONDS LIKE THIS!!!!!!
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Recensione da parte di un acquirente verificato

Good But Not Great

If you are looking for an easy and relatively cheap way to make international calls, RebTel is for you. But there have to be something better out there.
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Recensione da parte di un acquirente verificato

Excellent

Rebtel connects my calls quickly, it is cheaper than other providers. So, join Rebtel! You will not regret it. I have not.
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Recensione da parte di un acquirente verificato

With Rebtel I halved my call/sms costs from UK to Nigeria and improved call quality also

1. Rebtel's app on my Android Smartphone is very reliable and easy to use.
2. Rebtel's customer service is excellent.
3. Calls to Nigeria are generally of good quality but sometimes don't connect first time and disconnect unexpectedly. No problems with SMS to Nigeria.
4. Call and SMS costs to Nigeria are very competitive indeed. Calls and SMS costs to USA and France are competitive also.
5. All in all, a very good product and service indeed.
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Just great but follow these advice below

It works just fine : First of all, the quality of the connection is very good and the app on mobile and computer is nice to use.
The Rebtel customer service is nice and answers properly and is very helpful

2 things that can be improved in my opinion :

1- to choose the contact you want to call : you must double click on it (one click should be enough and easier to use)
2- then, when you choose this contact, you must close the window (very small window on the top right) if you want to go back and select, for instance, another contact.

Conclusion : i recommend it highly !

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In seguito all'indagine, sarà rimossa oppure rimessa su Trustpilot.

Consultate qui le nostre linee guida sulle recensioni.

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It is the cheapest and best way to make long distance calls.

When my daughter moved to Australia from Canada I started to look into ways to make affordable international calls. No apps seemed to work with our Blackberrys, I was using Skype on my laptop to call her but there were times that she wanted to call and she was paying close to $6 a minute, until I came upon Rebtel, it took me a while to figure out how it works, somehow it was not clear to me, but once I figured it out it was easy. Now we can make calls using our free local minutes. I'm very satisfied with Rebtel the quality of calls is very good and it is very easy to use.
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Recensione da parte di un acquirente verificato

very very nice

rebtel is app very cheap and offordable
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Recensione da parte di un acquirente verificato

TERRIBLE

Rebstel doesnt give U the right minutes for your call.You dont even get the chance to know how many minutes you have.I wont recommend it to friends.I should have known better after reading the comments before buying it.
Terrible terrible terrible
Rebtel

Risposta da Rebtel

Hi Syaa,

I am sorry to hear that you are displeased with our service.

With Rebtel, you can always check your remaining minutes, call and payment history on your web account.

Please send us your request by e-mail to: support@rebtel.com and we will be happy to provide you with the instructions on how to do that and more details.

/Rebtel support team
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Recensione da parte di un acquirente verificato

Price too high/minutes. Although convenient I still hav to depend on calling cards.

I will never recommend Rebtel to a friend because it is too expensive to call with although I like the convenience of having the minutes there to call in case of an emergency....definitely not intended for a long chat.
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Recensione da parte di un acquirente verificato

Too expensive

Reduce price for some of us that are high users
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Recensione da parte di un acquirente verificato

Wonderful service at a great price!

I just tried my first few phone calls to Kenya. I was pleased with the quality of the connections but especially pleased to be able to do so at such a comparatively reasonable price. The system of having a local number to call to reach friends in Kenya works surprisingly well.
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Recensione da parte di un acquirente verificato

Excellent

I have been with other net works before but tiebreak stands out in terms of service , cost effective n ultimately the fact that it stops me from carrying 2 phones made it a perfect choice for me....
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Recensione da parte di un acquirente verificato

clear and stable

clear ,stable and cheap,just what I need!
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Recensione da parte di un acquirente verificato

very good

Its very good in connecting to back home calls for a good price. but my relatives won't see a proper display number when I call them, so there are chances that may think my call as a some unknown fake call.
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Happy with new DEALS to Ethiopia

Guys an update here....I know I was disappointed with rebtel due to the rate change and everything but I am reviewing it again after using their new Deal, which I think is exciting. As always, Rebtel is convenient and user friendly.
After complaining persistently, Rebtel did a great job with handling my complaint. I got a refund of the remaining balance on my account ($32), which was there before the new rate was applied and I also got a 10' bonus calling minutes. But folks, I just started using the new DEAL and it is much cheaper than any other company out there. Use the supersaver DEALS instead of topping-up to call by the minute (which obviously is much more expensive than what we used to pay). I actually think that Rebtel helped me save big-time now that calling Ethiopia is a bit cheaper than any other company out there when I used BIG SAVER, 18.9c/min (50 minutes costs $9.45 to be used in a month) and GOLD Saver DEAL, 17.9c/min ( 100 minutes costs $17.?? to be used in one week). You just have to click on DEALS instead of the "add credit" option, which is much more expensive flat rate of 28c/min without the above restrictions.Thanks for listening Rebtel!!!! I would definitely recommend others to use Rebtel to call Ethiopia.
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Recensione da parte di un acquirente verificato

Rebtel is excellent for international and local call. It is very fast and cheap

A friend of mine introduced me to rebtel few months ago and ever since I have stopped using phone cards to make international calls because rebtel is relatively cheaper and fast. You don't have to worry about the number for international call since rebtel connects you direct. It is also very reliable and connects you without fail. My desire is that rebtel network is advertised nationwide with their agencies all over the country because it seems to be very new anytime I introduce it to friends.
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I HATE REBTEL

costing ma alot of money !!!!.....i spending to much money calling to my country...i spent 100 dollars for load just only 5 days and every time i make a phone call to my country ... Eating Up Your minutes ......and the international rate is ridiculous!!!BEWARE THIS COMPANY ' don't waste your time to get this service!!.. i should believe and listen to my friend and other people ...said 'you'll regret ....' anyway, im done !!.....i will not recommend this service to my friend relative or people!!!....i dont feel sorry.....
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I think I was wrong when I decided to use rebtel!!

I have been using rebtel for 6 months spending minimum of 60 bucks a week.at that time the rate was 19c/m but now they double it to 27c/m that is not fair.now one thing comes to my mind says "NO MORE REBTEL"!!!!!!guys there may be better companies than rebtel to make you satisfay on your call.....make the best choice but NOT REBTEL!!!!!
Any way I am from usa call to ethiopia!!!!
Rebtel

Risposta da Rebtel

Dear Ekubay,

We're constantly working with our suppliers to lower the rates, so hopefully we'll be able to offer cheaper rates in the near future.

However if you call often to Ethiopia you might find our new web deals appealing as they always offer the lowest Rebtel rate. You can find more details by referring to the next link: (https://my.rebtel.com/en/deals).

If you have more questions please contact us on support@rebtel.com by indicating your registered phone number and we will be happy to assist you further.

Alejandra
Rebtel Customer Team
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Good

I Have one question. I am using rebtel 10$ deal for india calls. I am using Comviq mobile network(My local n/w). Any local call charges rate will apply to Rebtel calls .
Basically I would like to know any network charges will apply on rebtel?

Rebtel Details

Company mission

Rebtel is a company with a mission: take the phony out of mobile telephony, and create the first genuinely good, honest, and trustworthy global mobile telecommunications service that saves people money.

Save on calls

Rebtel saves you 90% on your international calls. Each friend gets their own unique local number - no contracts, no hidden fees, and no monthly charges. First call free!

About this company

Visita Rebtel

Categoria

Telefonia IP

App per cellulare

Operatori di telefonia mobile

Software

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