Kandco recensioni

Kandco recensioni

Buono
7.0
Da 0 - 10
trustpilot stars
trustpilot stars
trustpilot stars
trustpilot stars
trustpilot stars
Valuta l´azienda
390 recensioni su Trustpilot
|
Ultima recensione pubblicata
Mostranascondi Distribuzione valutazioni
Distribuzione valutazioni

Recensioni

Circa

trustpilot stars
trustpilot stars
trustpilot stars
trustpilot stars
trustpilot stars

Customer service, not dealing with issues

Mostly everytime i contact Customer services by email, They do not read the message correctly and end up sending a response that doesnt even reflect the issue concerned. Or they say to call our helpline. I do not want to call the helpline as it costs me money to call, Why would i email just to be told that after waiting for a day reply.

Customer service has to get better before i would rate the service any better. A good business revolves around excellent customer service.
trustpilot stars
trustpilot stars
trustpilot stars
trustpilot stars
trustpilot stars

Easy shopping at your fingertips

I have shopped with Kandco ever since it was Empire stores many moons ago. It is always proving itself as an up to date, friendly, reliable and modern place to shop. The ease of navigating and ordering on the web to the swift delivery , collections and payments. I just cant think of anything easier.
trustpilot stars
trustpilot stars
trustpilot stars
trustpilot stars
trustpilot stars

Not even worth 1 star appalling!!

U really don't want me 2 write as if I'm speaking to a friend about k&co too many expletives required the way we have been treated recently is utterly appalling as soon as me & my friends can pay off our accounts we will & them we won't EVER shop & k&co again staff & procedures complete disgrace to retail trading & ur directors & CEO need sacking as well!! No leadership frame the top & no ownership of complaints total shambles
trustpilot stars
trustpilot stars
trustpilot stars
trustpilot stars
trustpilot stars

catalogues great but customer services I hate

I was being charged for goods sent back via the wrong collection company, it took me ages to get kandco to clear my balance Ive always paid on time & never lapsed once all I got was an apology in an email
trustpilot stars
trustpilot stars
trustpilot stars
trustpilot stars
trustpilot stars

Truly awful customer service!

I ordered a king size bed from kandco, a week later I was sent a voucher offering £20 off a £50 spend. I called them up and asked them whether they could apply the voucher as I'd just spent £539, the guy said the only way he could do it was to cancel order and re-enter using money off code. Thought nothing more of it until the bed was due to be delivered and my statement arrived and the bed had gone up in price to £689.
I have called Kandco 5 times, over 2 and half hours to get them to put the bed to the original price, each time promised they'll forward the claim to the adjustments team but now nearly 4 months on the credit has not been applied. The company never call back when they say they will. It has been a nightmare start to finish.
trustpilot stars
trustpilot stars
trustpilot stars
trustpilot stars
trustpilot stars

five stars

very speedy service excellent
trustpilot stars
trustpilot stars
trustpilot stars
trustpilot stars
trustpilot stars

Encouraged to order over £50 to get £20 but let down by Kandco!!

I was offered a £20 discount off my Kandco account if I ordered over £50 of goods. I did order over £50 of goods which included to 2 swimming costumes in a size 20. and was given my £20 discount on my next statement. I then returned some items which were too large and re-ordered therm in smaller sizes and also ordered a few extra items, I actually kept £64 worth of goods but was suprised on my next statement to see that Kandco had removed my discount as I had returned some of the original over £50 order. I rang up to ask why and was told it wasn't in the terms and conditions of getting the £20 reward that I could return any of the original items.
I am very dis-satisfied with this as I was promised the discount and had genuinely returned the goods because they didn't fit and reordered them in a smaller size.
I have never had any problems with Kandco in the past and am always being told I am a valuable customer. In this time of recession when finances are tight. Kandco encouraged me to order some goods promising me a £20 discount. But like a lot of Sales gimmicks by comapnies today, I have been let down yet again my the 'small print' to catch out unsuspecting customers.
Thanks Kandco. Once I have paid my latest bill, I will not be ordering anything again.
trustpilot stars
trustpilot stars
trustpilot stars
trustpilot stars
trustpilot stars

Very frustrating

After placing an order for a wardrobe and a chest of drawers 23rd July, I decided to contact Kay & Co after a couple of weeks as I hadn't heard from the supplier about delivery and I am going away. Kay & Co said I was to leave it till Thursday 15th Aug! then ring them again as they hadnt got a tracking number. So today is 15th Aug I rang Kay & Co and woman said "I have no information regarding delivery so gave me Yodel phone no; I rang Yodel and they said the numbers didn't mean anything as they were a van delivery service for small items and gave me a phone number for Arrow, I rang them and the said they had no record of the delivery and to call Kay & Co Arrggghhh
By this time i had been on the phone on and off for over an hour sitting in queues and talking to automated voices!!!! (where are the human beings there's enough out there looking for work)
So I rang Kay & Co and spoke to James he then put me on hold and spoke to a supervisor he then returned and said there was a number HE was gonna ring and he did (while I was on hold!!) he came back and said no luck there as he'd phone 'Upholstery' what ever that is and no luck so he gave me another number to ring I suggested he rang it and he said No as they can't dial out. He gave me a number for Consalt which I rang and hey presto the girl acually knew what I was talking about.

I complete and utter nightmare morning wasted on the phone-now where is the customer service I did it all!! All the ringing around so thanks for wasting my entire morning Kay & Co
trustpilot stars
trustpilot stars
trustpilot stars
trustpilot stars
trustpilot stars

good service delivery

The company services are very prompt and their buy now pay next year service was not too bad in terms of price compare with original price.
trustpilot stars
trustpilot stars
trustpilot stars
trustpilot stars
trustpilot stars

i have no isues with this company

delivery always on time they follow instructions really good customer service
trustpilot stars
trustpilot stars
trustpilot stars
trustpilot stars
trustpilot stars

Super fast delivery.

Been shopping with Kay's for a few years and I have to admit that the delivery time is outstanding. You expect to pay a little more than the high street but actually, the good tend to be better quality, so it's worth paying a little over the odds. The only downfall I've had is when I bought a T.V. and when it went wrong it took well over a year for them to refund me. They refunded then took the money back countless times and it has left me with the feeling that maybe electrical goods are NOT their forte!!
trustpilot stars
trustpilot stars
trustpilot stars
trustpilot stars
trustpilot stars

Fashionable clothes at good prices

Love this product it's so value for money and its good deals on payments each week
trustpilot stars
trustpilot stars
trustpilot stars
trustpilot stars
trustpilot stars

Over priced and T&C's make offers none existent.

Used to be a good company, until they were taken over. Now prices are high, discount codes never work - and BNPL means the price almost doubles, if you don't pay within a year (it used to be added to your account interest free).

When i opened my account - you got commission for letting customers use your catalogue. Now they have 'rewards' - and most sales are exempt. I was also told off for letting people order from my account.

One to avoid i'm afraid.
trustpilot stars
trustpilot stars
trustpilot stars
trustpilot stars
trustpilot stars

pleasant shopping all under one roof

A pleasant shopping expereince all under one roof from the comfort of your own home, fast delivery and returns, accurate account info, easy payments, good customer service it cannot get much bette,r i should know have been with them over 10 years. spot on
trustpilot stars
trustpilot stars
trustpilot stars
trustpilot stars
trustpilot stars

A handy shopping experience with great customer service.

Very prompt service with good customer care. Easy ordering, concise and simple to use website and great installment payment plans. Pricier than other on-line shops though because of that reason.
trustpilot stars
trustpilot stars
trustpilot stars
trustpilot stars
trustpilot stars

Love this catalogue!

When I order from Kay's it is so easy I am updated with emails and texts to let me know when I will receive my item and if it ends up not being suitable I can send it back free of charge. The easy payment scheme is great and affordable and my monthly statement is simple to understand. I am an agent of more than 25 years now and Kay's has never let me down.
trustpilot stars
trustpilot stars
trustpilot stars
trustpilot stars
trustpilot stars

Good Service every time with Kandco

I have been buying through the catalogue over a period of years and have always received good service from Kandco. It's easy to arrange affordable re-payments,
or for smaller items you can pay it off straight away no fuss. There is a good returns service if things aren't quite what you envisaged or if it's the wrong size.
I would recommend Kandco to anyone as a good online shopping experience.
trustpilot stars
trustpilot stars
trustpilot stars
trustpilot stars
trustpilot stars

Excellent service

Kand co is a really good catalogue has a good selection of items for all personal and professional needs as well as brilliant sales at affordable prices. Especially rewards system is brilliant so gives you more value for money. The team are friendly and supportive with any issues and are always willing to support and advise on purchases or other enquiries.
trustpilot stars
trustpilot stars
trustpilot stars
trustpilot stars
trustpilot stars

Quick, easy and straightforward

Always an easy transaction process, with great quality products at competitive prices.
trustpilot stars
trustpilot stars
trustpilot stars
trustpilot stars
trustpilot stars

Easy to shop and quick to deliver.

Before the change to K & co I used to get 15% back on all of my purchases. Since the change I only get 15% back on full price purchases. As a result I have reduced my spending as there are other home shopping catalogues outside the littlewoods group that are now better value. Its a shame but I will always look for the best value and service which now isn't K & Co.

Kandco è la tua azienda?

Impara a conoscere i tuoi clienti.
Rivendica la tua azienda adesso. Accresci la comprensione dei tuoi clienti e rispondi alle recensioni. Gratis.

Rivendica come tua questa azienda Per saperne di più

Questa è la tua azienda?

Usa gli strumenti esclusivi di Trustpilot per raccogliere recensioni e utilizza il nostro servizio kickstart! E ricorda - rispondere alle recensioni è totalmente gratuito. Per saperne di più

Rivendica come tua questa azienda

Empirestores Supporto

Chi siamo

The Official Empire Stores Site, Featuring the Latest Fashion, Homeware and Electricals with Free Delivery and Free Returns

Visita Kandco

L'impegno di Trustpilot

Ci impegniamo per assicurare una migliore esperienza d'acquisto online per tutti e questo significa che facciamo del nostro meglio per individuare eventuali recensioni false. Scopri come cliccando qui.

Nel caso in cui dovessi notare la presenza di recensioni false sul profilo di quest'azienda, ti preghiamo di comunicarcelo.Contatta Trustpilot direttamente da qui.

Sottoscrizione a Trustpilot

Questa azienda ha sottoscritto i servizi di Trustpilot Business. Leggi maggiori info sui nostri servizi per aziende qui.

Nessuna azienda può cancellare o censurare in alcun modo le recensioni.