BetterBathrooms.com recensioni

BetterBathrooms.com recensioni

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Recensione da parte di un acquirente verificato

customer service brilliant

I am very happy my bathroom arrived as scheduled and although a small flaw was found on inspection.
The company replaced in very quick time!!
Excellent customer service, will recommend to my friends and acquaintances as a very good supplier.
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Recensione da parte di un acquirente verificato

Great price and helpful customer service support. Would use again

Ordering a complete bathroom suite proved really easy to do as the website helped to identify important things a lay person might not realise were needed. The only difficulty I experienced was that the courier service contracted to bring the suite were not insured to deliver the goods any higher than ground floor. This meant that I had to take the day off in order to get the materials into my first floor flat. However, the order was complete and the quality of things exceptional for the price!
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Recensione da parte di un acquirente verificato

Professional and speedy response to all our queries.

Visiting Better Bathrooms Leicester for the first time was a pleasure, staff were both friendly and professional. All of our queries were answered and our needs were fully met. I would recommend to friends.
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Recensione da parte di un acquirente verificato

carriage way too high

I had to rerturn some valves, would not raise me a return note until I ordered another set, charged £10.00 carriage. They tell you to check your goods within 7 days to do that you have to unwrap your item in my case it was a shower door. I throw the outer packaging away. Was wanting to swap it. I was told I was unable to do that because I had taken it out of the packaging!!! Nothing wrong with the products just make sure you order the correct items as you have to return them yourself, or if they arrange it, it will cost your £35!!! poor customer service
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Recensione da parte di un acquirente verificato

As good as they say

I was very pleased with the quality of the item purchased and the service. The item, unfortunately, was damaged on arrival and I phoned to notify Better Bathrooms. I was immediately offered a replacement. This was delivered the next day. I am very happy with the outcome.
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Recensione da parte di un acquirente verificato

fairly good until we had a problem with part of the shower

We asked for the bathroom to be put on hold so that we could have samples of the tiles and both orders could come together the bathroom arrived no samples they arrived the next day. The basin was damaged which they said would be replaced so i ordered the tiles and a radiator for next day delivery. This did not arrive and was told it would be before 12 the following day which it did arrive as promised. We fitted the shower and there was a crack on the divator we were asked to take photos and email before a replacement would be sent out this was duly done and have not had a reply to my email, also rang and still waiting reply another day my fitters will have to come back. Why did they request photos of a small item when the basin was replaced with no fuss at all. It seems that the sales staff are very good at selling but the after care needs to be refined a little. Would like a reply re the faulty shower part please.
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Recensione da parte di un acquirente verificato

Excellent

Very happy thank you
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Recensione da parte di un acquirente verificato

Great supplier

Easy navigation of web site, great selection of products, looked in Spain for like items and other sites and shops but BetterBathrooms.com made it easy and cheaper that others
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Recensione da parte di un acquirente verificato

Very poor customer service and delivery

Don't go for the Guaranteed delivery day waste of time. When calling customer services at on the day of delivery at 4.30pm they just said its not coming till the next day so taking a day off work for the GUARANTEED delivery day was a joke so had to take another day off work. All customer services could offer was a £10 refund on the Guaranteed delivery day. I would at least full refund on delivery as having to take a second day off work and for having to call them to find out its not coming so my opinion no customer service at all. Once I got the goods the base of the toilet cabinet was broken. I called customer services again but waiting on the phone 15min I give up and end up fixing the base myself.
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Recensione da parte di un acquirente verificato

Damaged goods and poor delivery communication

No information regarding delivery date 1week after payment and emailed order confirmation. After having to chase up delivery several times we were assured it would arrive by 11am next day, or delivery company would call to give a 2 hr window. Having waited in all day delivery eventually arrived at 3.15pm. Goods were soiled on the inside of drawers and were visibly not pristine quality. Looked like item was an end of line / seconds product!
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Recensione da parte di un acquirente verificato

Good value for money with prompt delivery.

I was initially worried about ordering a bath online but would definitely recommend it now. I ordered a roll top bath with taps etc much cheaper than buying in my local B & Q. I received a telephone call as arranged to sort delivery arrangements. The bath was delivered at my convenience. Unfortunately the bath had a slight fault when it did arrived so I contacted Better Bathrooms by email because Customer service was constantly engaged and without any fuss I was offered an immediate replacement. I'm now waiting for this new delivery but I would definitely use this company again in the future.
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Recensione da parte di un acquirente verificato

I its me

Quick delivery product as stated in the advert good value for the money what more can I say Brilliant.
Thanks.
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Recensione da parte di un acquirente verificato

Fast, efficient service at a bargain price!

We looked at dozens of contemporary countertop basins on the internet before ordering a pair of Sahara basins at a fraction of the price of many similar ones from other companies. The basins were delivered swiftly and safely and look much more expensive than they were. We are thrilled with them. We were kept fully informed at every stage of ordering to delivery and would not hesitate to recommend Better Bathrooms to anyone.
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Recensione da parte di un acquirente verificato

Good company to deal with

The man in the shop took the order very efficiently, the goods were in stock and were ready to be delivered very promptly. The suggested delivery date didn't suit us but it was very easy to change to one that did. When we opened the goods we were disappointed to find one of the units was damaged, although there was no sign of damage to the packaging. Therefore I coudn't give 5 stars. However, on the plus side, when I contacted customer services, after seeing a photo of the damage, they agreed to replace free of charge with no quibble, so they apologised and handled it really well.
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Recensione da parte di un acquirente verificato

Terrible

Delivery two days late when paid for next day, on hold on 0845 number for 25 mins twice trying to find out where delivery was. Promised return phone call both times didn't hear from anyone. Asked for carriage charges to be credited still no reply
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Recensione da parte di un acquirente verificato

Perfect Delivery

Simplicity itself to select and order online, a quick and easy checkout with delivery options, reassuring updates and delivery right on time as arranged - Perfect !

P.s. forgot to mention the Bathroom Suite - Perfect !
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Recensione da parte di un acquirente verificato

UPGRADE YOUR LOO SEAT!!

Everything was perfect, and at a good price. Delivery was prompt and courteous.
All the bathroom equipment we bought seems high quality and looks fantastic, cant fault it generally.

HOWEVER - BE WARNED. If you are buying a loo, for goodness sake upgrade your seat. The basic one is exactly that. Such a shame as it really is nowhere near par, not even close.. flimsy and terribly cheap. Honestly, you would not want it in a new bathroom (and I'm no loo-seat snob!). After the event you cannot upgrade and a replacement will cost £30 including delivery. This really let the whole thing down for me. In my humble opinion the upgrade should be standard and if needs be they should increase the price to accommodate it, either that or not 'bundle' a seat with the loos.
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Recensione da parte di un acquirente verificato

Good Price & Excellent Service

The web site was easy to use, and once the order was placed the level of communication was regular and reassuring.

The goods arrived as promised, extremely well packaged.

Overall I was very happy and would use them again.
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Recensione da parte di un acquirente verificato

satisfied customer

We have not yet had the taps fitted, but we are delighted with their appearance. The quality feels and looks good.

Better Bathrooms UK LTD Details

Better Bathrooms' 7 Day Money Back Guarantee

If you're not 100% happy with the quality of your item, Better Bathrooms offers a 7 Day Money Back Guarantee... After all, we're only happy when you're happy

About Better Bathrooms

As well as our online store, www.betterbathrooms.com, we also have 3 showrooms, one in Wigan, one in Warrington and our latest store in Manchester City Centre. All our showrooms offer our internet prices in store which means the prices you see on the web, are the prices you pay in the showroom.

We also have a large 100,000 square foot warehouse, which always holds up to £15 million worth of stock, which enables us to keep more products in stock than any other online retailer and ensure we can offer nationwide express delivery. Located next to our warehouse is our sales counter, where customers can come and collect their orders 7 days a week.

With our dedicated UK based customer service centre, Better Bathrooms offer after sales service for all of our customers to answer any questions you may have following your purchase with us. Be it a technical question about the installation, or something wasn’t quite right for you – after all, everyone is allowed to change their mind, which is why we offer a 7 Day Money Back Guarantee on all of our products. We’re only happy when you’re happy!

Visita BetterBathrooms.com

Contact information

Telefono 0844 484 7678
Sede Albion Park, Warrington Road
WA3 5PG Glazebury
Regno Unito

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