Hudson Reed USA recensioni

Hudson Reed USA recensioni

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Recensione da parte di un acquirente verificato

happy with purchase

happy with purchase
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Recensione da parte di un acquirente verificato

Not a US Company: Hidden fees...

Just received credit card statement and found "Foreign Transaction Fee" ...Product was sent from Pennsylvania and the website says HudsonReedUSA...Why the Foreign Transaction Fee? That was a $25 surprise...
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Recensione da parte di un acquirente verificato

Quality product!

I was impressed with the design of the shower seat and the structural components as well. However it was not shipped with adequate packing (only a bubble wrap bag. This item weighs about 15 lbs and the box had a big hole in it upon arrival.
The problem that I have is this unit slipped thru Quality Control. Thr metal parts show spots of discoloration and the bottom of the wood slats is very poorly finished with overlapping in some places and very little if any stain in another small spot.
The seat will be use in a wet environment and we want it to perform well.
Wee
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Recensione da parte di un acquirente verificato

Built well and easy to install with only a few hiccups

When searching for the shower unit I wanted with the features i wanted, I found this gem. While some reviews were negative, many were positive and had good stories about customer service helping them with any problems. I'm a DIY person and even found a video on how to install this unit, which was thorough and easy to follow. When the unit arrived, the instructions to install it were in picture form with little written which was fine since I had seen the video and had a good idea what to do. There are only 3 problems i ran into during installation:
1) The rubber seal that goes against the wall was a bit crushed in spots from packing and transporting, it's possible the rubber will flex back into correct position over time but if not, a little caulk will fix it if it really needs it.
2) There was no mention of removing the top of the unit in order to install the brackets to hold the handheld shower head. Was able to figure that out quickly, but while installing the brackets, one of the bolts too easily became cross threaded. A quick trip to the hardware store and 83 cents later, i had a common bolt and nut to replace the stripped part.
3) While the instructions were easy to follow as well as the video installation, it failed to give a measurement for where your outlet pipes should be compared to where you intend to hang it. The connection hoses were too long for where I had the outlet pipes come out of the wall and caused them to kink, reducing the water flow to a trickle. Another quick trip to the hardware store for shorter connecting hoses fixed this problem and I was able to finish the installation.
My wife and I have now used the shower several times and are happy with the way it all works and comes together in an easy to use solution.
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Recensione da parte di un acquirente verificato

Prompt delivery, easy transaction

Ordered a towel warmer online. Received it in Chicago 4 days later from the UK! Impressive!
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Recensione da parte di un acquirente verificato

Very prompt service, good selection and high quality products.

After much searching on the web found this website and was very pleased with it. Good selection and very reasonable prices. Ordering was easy and delivery was very prompt.
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Recensione da parte di un acquirente verificato

I love you guys but this order got really screwed up, it's still not fixed

Trying to get a radiator that was coded wrong in your system, you sent the wrong radiator originally, you had another one on order which I think is still incorrect. Still have not received the one radiator in my purchase.

Been happy with you guys for the most part in the past, quality stuff and most the time everything works perfectly.
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Recensione da parte di un acquirente verificato

Excellent purchase experience

Very nice product, great price, quick delivery.
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Recensione da parte di un acquirente verificato

Great service, products received in excellent shape and very timely.

Will advise after instillation.
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Great company.

Great company.You can recover some of your money spent for the purchase and also you will get 5$ to your account. to do this, follow the link and register online extrabux
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Recensione da parte di un acquirente verificato

Awesome service !!

Great quality and fast service !!
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Recensione da parte di un acquirente verificato

Excellant

I can only say your service delivery and products are superb Thank You.
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Recensione da parte di un acquirente verificato

Happy and satisfied with your customer service...and timely delivery

...yet to use the products, we will be using it soon
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Recensione da parte di un acquirente verificato

Easy, fast, professional

I didn't even know if what I wanted existed, but a quick Google search led me to your wooden "fold up and out of the way" shower seat. Thank you for the fast service. I wish my plumber and tile guy were this fast.
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Recensione da parte di un acquirente verificato

Nothing like the picture

Ordered a "teak" shower bench. Delivered quickly , Only problem is was painted orange. The paint was so bad it had discolored the plastic bag it was packed in.i could onnly imagine having installed the bench in the shower and my brand new tiles turning orange as soon as I turned the water on. I took pictures of the bench and emailed to them for return. It took about a week for them to have picked up. I will watch my credit card closely to be sure I get a credit.
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Recensione da parte di un acquirente verificato

Nice product

it is the wrong size and I need to return It. How do I go about doing that
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Recensione da parte di un acquirente verificato

Fast delivery and great looking raditors

Ordered two radiators as part of remodeling our bathrooms. They are perfect for the two rooms.
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Recensione da parte di un acquirente verificato

Outperformed my expectations

First, provided me with exactly what I was looking for, Second delivered even more than I expected at a cost that was competitive and quality that I expected!

Thanks
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Recensione da parte di un acquirente verificato

outstanding product and service

Beautiful deck mounted tub faucet arrived in two days
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Recensione da parte di un acquirente verificato

Not worthed.

I bought the shower panel and the rectangular shower head and valve. They both look very nice but there was no instruction on installation attach. Missing a control lever, missing hex key for installation. On top of that there is a 3% foreign fees on credit card charge which they never mention....With the amount that I pay($1300), I could bought something similar and installation included. So disappointed.
Now, the hose for cold water is leaking after I hook everything up. You guys focus too much on the look and so much of lacking quality and friendly installation. I have to build so many custom parts in order to make those shower work.

If i install the shower panel like your video, i would have my wall full of water. So sloppy clip for instruction video. 1st, never show how to stub out the supplies pipe, 2nd don't even bother caulk those holes. Bet you the guy who design this shower head never put one on the wall in his life time, if he does. He would have some clues how to make it easy for the customers. Cant' believe houzz recommend your products. I will write them a letter to see what do they say about this.
usa.hudsonreed.com

Risposta da usa.hudsonreed.com

Hello, I am very sorry to hear you had problems installing the item, We are looking into improving the installation instruction, We do have a video on shower panel installation I can send you a link. Regarding the fees we have no control over that and have no idea you would be charged, some banks charge for foreign transaction fees others dont. Sorry for the inconvenience caused. Regards, The Hudson Reed Team.

usa.hudsonreed.com

usa.hudsonreed.com 30 day money back guarantee

usa.hudsonreed.com are proud to offer all their customers a 30 day money back guarantee if you are not 100% satisfied with your purchase. Enjoy fast delivery and 100% secure shopping with usa.hudsonreed.com

usa.HudsonReed.com

Hudson Reed is a global business, which specialises in the supply of designer radiators, hydronic towel warmers, showers, shower panels and faucets, in contemporary and traditional styles all at lower prices than your local bathroom stores. The price you see for the products on the Hudson Reed US and Hudson Reed Canada websites is the price you pay no added taxes or duty. All our products comply totally with US and Canadian specifications and regulations. Products are shipped by UPS or FedEx from our state-of-the-art warehouse located in Olean, New York. Established 25 years ago, in Burnley, Lancashire, UK, Hudson Reed sells its products through websites in 10 countries. With no expensive shops, showrooms, advertising or brochures, we are able to make luxury bathroom products affordable for 10,000 customers a month.

Visita Hudson Reed USA

Contact information

Telefono 1-877-778-8460
Sede Stati Uniti

Categoria

Riscaldamento

Plumbing

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